AFC Hiring! Community Resource Manager

Unfortunately AFC's current Community Resource Manager, Jordy Pratt, is leaving to pursue her graduate work. This leaves an amazing opportunity to join a fantastic team of professional and dedicated individuals, in a position that truly advances AFC's mission. Cover letters, resumes, and professional references should be sent to

Community Resource Manager with Anacortes Family Center (Anacortes, WA)

The Anacortes Family Center (AFC) is seeking a Full-Time, Exempt, Community Resource Manager to assist with vulnerable, homeless or unstably housed community members, connecting them with services that are internal to the organization and external within the community. AFC provides emergency support through motel vouchers, 60-90-day emergency shelter, 12-24-month transitional housing, affordable housing, case management and life skills.

Schedule: Monday-Friday; 8:00AM-5:00PM, flexibility for after-hours calls (especially on weekends) is important.

Reports To: Program Director


  • $33,000-$36,000 Annual Salary (Exempt)

  • Generous benefits package including:

  • 100% employer-paid health, vision, dental and life insurance

  • Paid time off: Two-weeks of accrued vacation, 1-week of accrued sick leave (increasing to three-weeks after 3-years and four-weeks after 5-years)

  • Retirement: Employer-matched IRA contribution of up to 3% of annual salary

  • Generous self-care reimbursement of $200 per year and dedicated training budget

Job Description:

Anacortes Family Center's Community Resource Manager (CRM) assists those experiencing homelessness, those vulnerable to homelessness and/or those in crisis, The goal of the CRM is to provide direct case management to our community’s most vulnerable to aide them in accessing social services (DSHS, employment programs, foodbanks, etc.), submitting housing applications (via housing authority, shelters, transitional programs, etc.), connecting to mental health services, healthcare, chemical dependency services, etc. as well as providing services within the Anacortes Family Center’s programs (e.g. motel vouchers, emergency shelter, counseling, transportation support, etc.). The CRM is responsible for working one-on-one with each household to identify their obstacles and to develop weekly action plans to address and overcome those barriers to achieving stability and success. The Community Resource Manager serves as a link to community resources, service providers and those in need.

High Level Functions:

• Work with AFC’s Program Team to support clients in crisis

• Manage AFC’s Motel Voucher Program

  • Screen clients

  • Work with community hotels/motels

  • Coordinate with churches and other community partners to identify individuals and families in need

  • Lead and oversee the Motel Voucher Committee – comprised primarily of supportive churches

• Manage AFC’s Emergency Shelter waitlist

  • Work with applicants to assess their fit for AFC’s emergency shelter

  • Complete initial assessment paperwork for the County’s Coordinated Entry System

  • Staff potential new clients with AFC’s program team (Program Director, Emergency Shelter Case Manager, Program Coordinator, etc.)

  • Schedule intake: assign to an available staff member, when possible; conduct intake when other staff is unavailable.

• Provide one-on-one Case Management services. Meet with community members in-need on a regular basis and refer, coordinate and connect to available services

• Collaborate and network with community members, local agencies (Anacortes Police, Island Hospital, Parks and Recreation, etc.) and others (churches, civic clubs, other providers) to assess and address needs and identify those in need of support

• Respond to community calls and, when appropriate, meet with clients and provide care and coordination

  • When possible (with safety being of paramount consideration), dispatch to the community to interact with a homeless client in need of services. The CRM may be called to: Island Hospital, Anacortes Library, Parks and Recreation or other local businesses.

• Provide information, referral, and advocacy services to clients on caseload

• Maintain confidential case notes and files for all clients in a timely manner

• Input and manage data in systems, including HMIS, SalesForce, and others

• De-escalate crises situations with individual clients and ensure client safety and stability through safety plans, collaboration with the Crisis Prevention Intervention Team, welfare checks, follow-up meetings and additional coordination

• Provide accountability and enforce program expectations to encourage client progression and stability

• Attend and participate in staff meetings (each Monday); Seek input from team and from Program Director, when appropriate

• Assist with program development and policy and procedures

• Ensure compliance with all relevant laws, including fair housing laws, confidentiality and privacy requirements

• Respond to after-hours emergencies, as needed

Skills & Abilities Required:

• At least 2 years of experience working in the field of case management, human services, crisis prevention and/or housing

• Degree in Human Services, Social Work, Counseling or similar field, or equivalent relevant work experience

• Excellent verbal & written communication skills

• Excellent computer skills- email, data entry, MS office, and Salesforce (or similar program) experience a plus

• Excellent interpersonal skills and ability to positively interact with individuals of diverse backgrounds

• Ability to work with a team and collaborate with other staff

• Excellent time management skills and ability to work with frequent interruption and often in crisis situations

• High level of professionalism

• Ability to maintain accurate and timely records

• Ability to address conflict and manage crisis situations

  • Candidates for employment must understand that this is a unique work environment where sensitive topics – including domestic violence, sexual trauma, sexuality, drugs and addiction, family planning – will often be a part of your everyday discussions with clients and staff as we work to address clients’ needs, goals and barriers to self-sufficiency. Individuals who are uncomfortable with such topics and discussions may choose not to work at the Anacortes Family Center.

Desired Qualifications:

• Background in chemical dependency is useful

• Bilingual Spanish/English is a plus

• Experience in working with people in crisis

• Familiarity with Fair Housing Laws and community resources

COVID Prevention & Client Services: This position is considered an essential worker. AFC strives to create a safe environment and takes preventing the spread of COVID seriously. Clients are encouraged to call ahead and schedule appointments. Some clients may walk-in. When this occurs, staff and the client are given face masks, gloves, and social distance (including meeting outside) is maintained.

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© 2020 by Anacortes Family Center | 2702 Commercial Avenue Anacortes, WA 98221
Office: (360) 293-2993 | Fax: (360) 873-8728 |